Cancellation policy for classes
These rules apply to every class and workshop booked with [Business name]. They help us keep places fair for everyone, so please read them before you book.
Booking your place
Places in each class are limited. Book through [our booking page] to secure yours; your place is confirmed when your booking is complete.
Cancelling your place
If you can't make it, cancel at least [12] hours before the class starts. If you booked with a pass, the session goes back on it; otherwise you get [a full refund / a credit for another class].
Late cancellations
If you cancel less than [12] hours before the class, the place counts as used: [the session comes off your pass / the class fee isn't refunded].
No-shows
If you miss a class without cancelling, the place counts as used, because someone else could have taken it.
Arriving late
Classes start on time. For your safety, you can't join more than [10] minutes after the start; the place then counts as used.
If we cancel a class
If we have to cancel, for example because fewer than [4] people have booked or the teacher is ill, we'll let you know as soon as we can. Your session goes back on your pass, or you get a full refund if you paid for the class.
Reminders
You'll receive an email reminder before each class you've booked, so you have time to cancel if your plans change.
Questions
Contact us at [email address] or [phone number]. Anything not covered here, we decide fairly, case by case.